Terms and Conditions

Appointment Policy

Arriving late will deprive you of valuable treatment time. Although we aim to complete your entire session within the allotted time, tardiness of more than 10 minutes could result in rescheduling. For detailed information on fees, please consult our cancellation policy.

Cancellation / No Show Policy

At Lexington Prime Aesthetics we have a 24 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 24 hours may be charged a $50 fee.

If a client has no shown and/or late canceled 3 times, client will then be required to prepay in full for future services at time of booking appointment. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 24 hours of the appointment time, the amount paid will be credited for future services at Lexington Prime.

We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the Lexington Prime team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

By scheduling an appointment, you are agreeing to our cancellation/no-show policy.

Refund Policy

We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.

Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.

No refund on Gift Certificates purchases.